Terms of Service

Last updated: March 16, 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of AboveWP Agents ("Service"), operated by Bit Balance Ltd. (EIK: 206229043), a company registered in Bulgaria ("we", "us", or "our").

2. Acceptance of Terms

By creating an account or using the Service, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree, do not use the Service.

3. Description of Service

AboveWP Agents provides AI-powered WordPress management tools, including automated updates, security monitoring, backups, performance optimization, uptime monitoring, and related services. The Service uses artificial intelligence to analyze your WordPress sites and recommend or execute management actions.

The Service is currently in Beta. This means features, functionality, and pricing may change without prior notice. While we strive to provide a reliable and high-quality experience, beta software may contain bugs, errors, or incomplete features. By using the Service during the beta period, you acknowledge and accept these inherent limitations.

All prices on our website are displayed in United States Dollars (USD). At checkout, our payment processor (Lemon Squeezy) may display the equivalent amount in your local currency for your convenience.

4. Account Registration

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

You must be at least 18 years old to create an account. We reserve the right to suspend or terminate accounts that contain false information.

5. Subscriptions and Payments

The Service offers free and paid subscription plans. For paid plans:

  • Subscriptions are billed in advance on a monthly or annual basis through Lemon Squeezy.
  • All prices are listed in USD. Lemon Squeezy may convert to your local currency at checkout.
  • You authorize Lemon Squeezy to charge your selected payment method for all subscription fees.
  • Subscriptions automatically renew unless you cancel before the renewal date.
  • You can upgrade or downgrade your plan at any time. Upgrades are prorated; downgrades take effect at the next billing cycle.
  • You can cancel your subscription at any time from your account settings. Access continues until the end of your current billing period.

6. Credits

Certain AI agent actions within the Service consume credits:

  • Each paid plan includes a monthly credit allocation that resets at the beginning of each billing cycle.
  • Monthly plan credits do not roll over to the next billing cycle.
  • You may purchase additional credit packs at any time. Purchased credits do not expire and are not affected by billing cycles.
  • Credits are non-transferable and cannot be exchanged for cash.
  • Credit consumption varies by agent type and task complexity. Estimated credit costs are shown before execution.

7. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new paid subscriptions. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription purchase. To request a refund, contact us at management@abovewp.com.

This guarantee applies to:

  • First-time subscription purchases only (not renewals or plan changes)
  • Requests made within 14 days of the initial payment

EU consumers: This guarantee is in addition to, and does not replace, your statutory 14-day right of withdrawal under the EU Consumer Rights Directive (2011/83/EU). Under EU law, you have the right to withdraw from a distance contract within 14 days without giving any reason. If you have requested that the service begin during the withdrawal period, you may be required to pay a proportionate amount for the services already provided.

8. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Infringe on intellectual property rights of others
  • Transmit malicious code, viruses, or any destructive content
  • Attempt to gain unauthorized access to our systems, other user accounts, or connected WordPress sites you do not own or have authorization to manage
  • Interfere with or disrupt the Service or its infrastructure
  • Use the Service for any illegal, fraudulent, or harmful purpose
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell, redistribute, or sublicense the Service without our written consent
  • Use automated tools to scrape or extract data from the Service

9. WordPress Site Access and Permissions

By connecting your WordPress sites to the Service, you:

  • Grant us permission to access and manage those sites as directed by your agent configurations
  • Represent and warrant that you have the legal authority to grant such access (you own the site or have explicit authorization from the owner)
  • Understand that AI agents may recommend or execute changes to your sites, including updating plugins, themes, and WordPress core
  • Acknowledge that you can configure agents to require your approval before executing actions, and are responsible for reviewing and approving any actions that modify your sites

You may disconnect any WordPress site from the Service at any time through your account settings. We will immediately cease accessing that site upon disconnection.

10. Disclaimer of Liability for Managed Websites

AboveWP Agents is not responsible for any damages, losses, downtime, data loss, or adverse effects that may occur on your WordPress websites.

You acknowledge and agree that:

  • Automated WordPress management inherently involves risk. Plugin updates, theme updates, core updates, and configuration changes can cause conflicts, incompatibilities, or unexpected behavior.
  • AI-generated recommendations and automated actions are provided on a best-effort basis and may not always be accurate, complete, or appropriate for your specific site configuration.
  • You are solely responsible for maintaining adequate backups of your WordPress sites and data. We strongly recommend enabling automated backups through our Keeper agent or your own backup solution before allowing agents to make changes.
  • You are responsible for reviewing and testing any changes made by AI agents, whether auto-approved or manually approved.
  • We do not guarantee that the Service will prevent security breaches, malware infections, or other vulnerabilities on your WordPress sites.
  • Any actions taken by AI agents on your connected sites are performed at your own risk.

To the maximum extent permitted by applicable law, we expressly disclaim all liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to actions performed on your WordPress sites through the Service, including but not limited to: site downtime, data loss or corruption, plugin or theme conflicts, broken functionality, search engine ranking changes, revenue loss, or security incidents.

11. Intellectual Property

The Service, including its source code, design, features, content, and documentation, is owned by Bit Balance Ltd. and protected by copyright, trademark, and other intellectual property laws.

Your use of the Service does not grant you any ownership rights in the Service. You retain all rights to your WordPress sites, content, and data. We claim no intellectual property rights over your sites or the content managed through our Service.

12. User Content and Data

You retain ownership of all data you provide to the Service, including WordPress site data, agent configurations, and account information. By using the Service, you grant us a limited license to access, process, and store this data solely for the purpose of providing and improving the Service.

Upon account deletion, we will remove your personal data within 30 days, except where we are legally required to retain certain records (e.g., payment records for tax compliance). See our Privacy Policy for full details on data retention.

13. AI Processing Disclaimer

The Service uses artificial intelligence provided by third-party providers (OpenAI, Anthropic, Google) to analyze your WordPress sites and generate recommendations. You acknowledge that:

  • AI recommendations are not infallible and may occasionally be incorrect or incomplete.
  • AI-generated analysis should be reviewed by a qualified human before making critical decisions about your websites.
  • We are not responsible for the accuracy, completeness, or suitability of AI-generated recommendations.
  • Critical actions (those that may affect site availability or data) require your explicit approval by default. You may adjust these settings at your own risk.
  • WordPress site metadata shared with AI providers is processed under their enterprise API terms, which prohibit use of your data for model training.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is currently in Beta and is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Beta features may be modified, suspended, or discontinued at any time.
  • Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, regardless of the cause of action.
  • For specific disclaimers related to managed WordPress sites, see Section 10.

EU consumers: Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable EU consumer protection law.

15. Indemnification

You agree to indemnify and hold harmless Bit Balance Ltd., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Actions performed on WordPress sites you connected to the Service
  • Your negligence or willful misconduct

16. Termination

We may suspend or terminate your account immediately if you:

  • Violate these Terms or our Acceptable Use policy
  • Engage in fraudulent or illegal activity
  • Fail to pay subscription fees
  • Create a security risk to the Service or other users
  • Engage in inappropriate, abusive, or rude behavior towards our support staff or team members

You may cancel your subscription and delete your account at any time through your account settings. Upon cancellation, your access to paid features continues until the end of your current billing period. Upon account deletion, we will remove your data as described in our Privacy Policy.

Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution) will survive any termination of these Terms.

17. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power or internet outages, third-party service failures, or cyber attacks.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Bulgaria and applicable European Union regulations.

Any disputes arising from or relating to these Terms or the Service shall be submitted to the competent courts of Sofia, Bulgaria, unless mandatory consumer protection laws in your country of residence provide otherwise.

EU consumers: You may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr for alternative resolution of consumer disputes online.

19. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page
  • Notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect
  • Give you the opportunity to review the changes before they become effective

Your continued use of the Service after the effective date of the changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription before the changes take effect.

20. General Provisions

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
  • Entire agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Bit Balance Ltd. regarding the Service.
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Waiver: Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision or the right to enforce it later.
  • No third-party beneficiaries: These Terms do not create any third-party beneficiary rights.

21. Contact Information

For questions about these Terms, contact us at: